{"id":1687,"date":"2020-03-24T08:39:09","date_gmt":"2020-03-24T08:39:09","guid":{"rendered":"https:\/\/staging.arcticonline.com\/payquik\/?page_id=1687"},"modified":"2021-04-20T14:46:49","modified_gmt":"2021-04-20T14:46:49","slug":"faq","status":"publish","type":"page","link":"https:\/\/pay-quik.com\/america\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|tablet&#8221; admin_label=&#8221;Header&#8221; _builder_version=&#8221;4.4.3&#8243; background_enable_color=&#8221;off&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_start=&#8221;#ffffff&#8221; background_color_gradient_end=&#8221;rgba(255,255,255,0)&#8221; background_color_gradient_direction=&#8221;90deg&#8221; background_color_gradient_start_position=&#8221;15%&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_image=&#8221;https:\/\/pay-quik.com\/wp-content\/uploads\/2020\/05\/pgfaq.jpg&#8221; custom_margin=&#8221;-9%||||false|false&#8221; custom_margin_tablet=&#8221;0%||||false|false&#8221; custom_margin_phone=&#8221;0%||||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;12%||7%||false|false&#8221; custom_padding_tablet=&#8221;4%||||false|false&#8221; custom_padding_phone=&#8221;&#8221; bottom_divider_height=&#8221;24vw&#8221; bottom_divider_flip=&#8221;horizontal&#8221; background_last_edited=&#8221;on|phone&#8221; background_enable_color_phone=&#8221;off&#8221; use_background_color_gradient_phone=&#8221;on&#8221; background_color_gradient_start_tablet=&#8221;rgba(255,255,255,0.89)&#8221; background_color_gradient_start_phone=&#8221;rgba(255,255,255,0)&#8221; background_color_gradient_end_tablet=&#8221;rgba(255,255,255,0.65)&#8221; background_color_gradient_end_phone=&#8221;rgba(255,255,255,0.8)&#8221; background_color_gradient_direction_phone=&#8221;180deg&#8221; background_color_gradient_start_position_tablet=&#8221;7%&#8221; background_color_gradient_start_position_phone=&#8221;0%&#8221; 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width=&#8221;60%&#8221; width_tablet=&#8221;70%&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|tablet&#8221; module_alignment=&#8221;left&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;30%||||false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; animation_style=&#8221;flip&#8221; animation_direction=&#8221;bottom&#8221; animation_duration=&#8221;1200ms&#8221; header_text_align_tablet=&#8221;center&#8221; header_text_align_phone=&#8221;&#8221; header_text_align_last_edited=&#8221;on|tablet&#8221; header_font_size_tablet=&#8221;50px&#8221; header_font_size_phone=&#8221;40px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; module_alignment_tablet=&#8221;center&#8221; module_alignment_phone=&#8221;center&#8221; module_alignment_last_edited=&#8221;on|tablet&#8221;]<\/p>\n<h1>FAQs<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Contact Info&#8221; _builder_version=&#8221;4.4.3&#8243; background_enable_color=&#8221;off&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_start=&#8221;rgba(255,255,255,0.2)&#8221; background_color_gradient_end=&#8221;#ffffff&#8221; background_color_gradient_end_position=&#8221;29%&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_image=&#8221;https:\/\/pay-quik.com\/wp-content\/uploads\/2020\/01\/PQ_bgimage10.png&#8221; background_size=&#8221;contain&#8221; background_position=&#8221;top_center&#8221; locked=&#8221;off&#8221;][et_pb_row _builder_version=&#8221;4.4.3&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; animation_style=&#8221;flip&#8221; saved_tabs=&#8221;all&#8221; locked=&#8221;off&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; background_position=&#8221;top_left&#8221; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_toggle title=&#8221;What services do you offer?&#8221; open_toggle_text_color=&#8221;#4ea511&#8243; closed_toggle_text_color=&#8221;#000000&#8243; _builder_version=&#8221;4.4.3&#8243; title_text_color=&#8221;#4ea511&#8243; title_text_align=&#8221;left&#8221; border_color_all=&#8221;#d1d3d4&#8243;]<\/p>\n<p>We offer a convenient and low-cost alternative to traditional money transfer companies that use high street agents and charge you substantial fees to send your hard-owned money. Regardless of where you are or what time or day it is, you can send money from our website or phone app to your friends and family abroad.\u00a0<\/p>\n<p>Our platform allows for you to choose how money is paid out:<\/p>\n<ul>\n<li><strong>Mobile Wallet<\/strong> \u2013 instant transfers to your chosen mobile money wallet account<\/li>\n<li><strong>Bank Transfer<\/strong> \u2013 direct to chosen bank account\u00a0<\/li>\n<li><strong>Cash Payouts<\/strong> \u2013 allowing for customers who prefer cash pickups<\/li>\n<li><strong>Airtime<\/strong> \u2013 top-up the mobile accounts of your family\/friends<\/li>\n<\/ul>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Why should I use PayQuik over other companies?&#8221; open_toggle_text_color=&#8221;#4ea511&#8243; closed_toggle_text_color=&#8221;#000000&#8243; _builder_version=&#8221;4.4.3&#8243; title_text_color=&#8221;#4ea511&#8243; title_text_align=&#8221;left&#8221; border_color_all=&#8221;#d1d3d4&#8243;]<\/p>\n<p>Good question! We are using our combined 58 years\u2019 work experience to bring you a fast, low cost service with technology at the heart of it, making life easier for you. PayQuik offers a reliable service meeting the key requirements of our customers.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Is my money safe?&#8221; open_toggle_text_color=&#8221;#4ea511&#8243; closed_toggle_text_color=&#8221;#000000&#8243; _builder_version=&#8221;4.9.3&#8243; title_text_color=&#8221;#4ea511&#8243; title_text_align=&#8221;left&#8221; hover_enabled=&#8221;0&#8243; border_color_all=&#8221;#d1d3d4&#8243; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>We are a fully verified and regulated by Minnesota Department of Commerce NML: 2043324, meaning we deploy best practice systems and processes to ensure your money is safe. Most of the transactions on our platform are instantaneous (mobile wallet pay-outs) so your money will leave your bank account and sent to your recipient\u2019s mobile wallet in literally minutes.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Is my data safe?&#8221; open_toggle_text_color=&#8221;#4ea511&#8243; closed_toggle_text_color=&#8221;#000000&#8243; _builder_version=&#8221;4.4.3&#8243; title_text_color=&#8221;#4ea511&#8243; title_text_align=&#8221;left&#8221; border_color_all=&#8221;#d1d3d4&#8243;]<\/p>\n<p>We use advanced privacy and data encryption technology ensuring we keep your personal information safe. We will never share your personal information to 3rd parties and you can read about our full Privacy Policy here.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;How can I send and receive money?&#8221; open_toggle_text_color=&#8221;#4ea511&#8243; closed_toggle_text_color=&#8221;#000000&#8243; _builder_version=&#8221;4.4.3&#8243; title_text_color=&#8221;#4ea511&#8243; title_text_align=&#8221;left&#8221; border_color_all=&#8221;#d1d3d4&#8243;]<\/p>\n<p>We\u2019ve tried our best to simplify the process of sending &amp; receiving money. Read our \u2018<a href=\"https:\/\/pay-quik.com\/how-it-works\/\">How it Works<\/a>\u2019 page for a full breakdown.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;What fees do you charge?&#8221; open_toggle_text_color=&#8221;#4ea511&#8243; closed_toggle_text_color=&#8221;#000000&#8243; _builder_version=&#8221;4.4.3&#8243; title_text_color=&#8221;#4ea511&#8243; title_text_align=&#8221;left&#8221; border_color_all=&#8221;#d1d3d4&#8243;]<\/p>\n<p>One of our core values is being FAIR and this applies to our pricing model. Due to our online business model we are able to offer some of the lowest fees on the market for all our destinations. To provide clear transparency, you can use our calculator which will display fees and exchange rates BEFORE sending; you can finish the transaction only when you are happy.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Where are you based?&#8221; open_toggle_text_color=&#8221;#4ea511&#8243; closed_toggle_text_color=&#8221;#000000&#8243; _builder_version=&#8221;4.4.3&#8243; title_text_color=&#8221;#4ea511&#8243; title_text_align=&#8221;left&#8221; border_color_all=&#8221;#d1d3d4&#8243;]<\/p>\n<p>Pay-Quik Financial Services Limited, registered with Minnesota Department of Commerce NML: 2043324 for the for the provision of remittance. Registered office is 325 Cedar Ave S Suite 7 Minneapolis MN 55454, USA.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;How do I contact you?&#8221; open_toggle_text_color=&#8221;#4ea511&#8243; closed_toggle_text_color=&#8221;#000000&#8243; _builder_version=&#8221;4.4.3&#8243; title_text_color=&#8221;#4ea511&#8243; title_text_align=&#8221;left&#8221; border_color_all=&#8221;#d1d3d4&#8243;]<\/p>\n<p>You can contact us through a number of modes all of which are on our <a href=\"https:\/\/pay-quik.com\/contact-us\/\">Contact Us<\/a> page. The easiest way is to drop us an email on <a href=\"mailto:info@pay-quik.com\">info@pay-quik.com<\/a><\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>FAQsWe offer a convenient and low-cost alternative to traditional money transfer companies that use high street agents and charge you substantial fees to send your hard-owned money. Regardless of where you are or what time or day it is, you can send money from our website or phone app to your friends and family abroad.\u00a0 [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:divi\/placeholder \/-->","_et_gb_content_width":"","footnotes":""},"class_list":["post-1687","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQs - PayQuik<\/title>\n<meta name=\"description\" content=\"Your frequently asked questions, answered.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pay-quik.com\/america\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - 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